FAQ
Straight answers
How do I reach the shop?
Call 540-425-0131 during bench hours, or email support@ezpc-tech.com. The contact form lands in the same inbox.
Do I need an appointment?
Yes. Drop-off and pickup are by appointment only at 508 7th St, Altavista. Weekday evenings 5:30 PM–7:30 PM. Saturdays 10:00 AM–2:00 PM. Sunday is closed. You can also mail a repair in any day.
What is a consultation?
Forty-five minutes with the bench. Bring the machine or the question. We map a plan and a parts list before you spend. No charge to talk.
Do you repair phone screens?
No. Phone work is software only right now: boot loops, restores, storage, and failed updates. We don't do screens, glass, or boards yet.
Is the diagnostic fee extra?
For drop-off and a house call, yes. It comes off the repair if you go ahead. If you mail the machine in, the diagnostic is free. You still pay the carrier.
Can I buy parts without a repair?
Not yet. The parts counter says coming soon. We can still order a part as part of a repair.
How do I pay?
Card checkout is charged through Square. The site does not keep the card number. Cash is taken at the counter. Pickup is free. Shipping is a flat $12.
How do returns work?
Unopened parts: 14 days. Opened kits: store credit if we can restock. Repairs are warranted 90 days on the work we did.
What is the bench list?
The footer newsletter. Campaigns from the shop land in your account inbox. We do not sell the list.